Shipping & Returns

At JARREAUX, every piece is prepared with care. From the moment your order is placed to the moment it arrives, we want your experience to feel as considered as the jewellery itself.

Below you'll find everything you need to know about JARREAUX delivery, shipping, returns and exchanges.

Shipping

We currently offer delivery to selected destinations.

Every order is carefully inspected and securely packaged before dispatch to help ensure your jewellery arrives safely and beautifully presented.

United Kingdom

Standard Delivery
7-10 days

Express Delivery
3-5 days

International Delivery

We offer international shipping to selected countries.

International Standard Delivery
14 days

International Express Delivery
10 days

Delivery times are estimates and may vary depending on destination, customs processing and circumstances outside our control.

Any applicable duties, taxes or import charges are the responsibility of the customer unless otherwise stated at checkout.

Order Processing

Orders are carefully prepared before being dispatched.

Please allow 2 days for your order to be processed before shipment.

Bespoke, personalised or made-to-order jewellery may require additional time. The estimated timeframe for these pieces will be confirmed during the ordering process.

Once your order has been dispatched, you will receive confirmation and tracking information where available.

Packaging

Every JARREAUX piece is presented in our signature packaging, designed to make receiving your jewellery feel as special as the piece itself.

Orders are securely packaged for transit while maintaining the considered presentation we associate with the JARREAUX experience.

Returns

We want you to feel completely confident when purchasing from JARREAUX.

If you change your mind about an eligible item, you may request a return within 14 days of receiving your order.

To be eligible for a return, jewellery must:

Be unworn and in its original condition
Be returned with all original packaging
Include any certificates, documentation or accompanying materials
Show no signs of damage, alteration or wear

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For hygiene, personalisation and production reasons, certain items may not be eligible for return.

This may include:

Bespoke or custom-made jewellery
Personalised or engraved pieces
Made-to-order jewellery
Items altered specifically to customer requirements
Earrings where applicable for hygiene reasons

Please check the individual product information before purchasing if you are unsure whether an item is eligible for return.

How To Request A Return

To request a return, please contact us with your order number and reason for the return.

Our team will provide the appropriate return instructions.

Please do not send an item back without first contacting us, as this may delay the processing of your return.

Customers are responsible for ensuring returned items are securely packaged and, unless otherwise required by applicable law or our policy, for the cost of return shipping.

Refunds

Once your return has been received and inspected, we will confirm whether it meets our return requirements.

Approved refunds will be issued to the original payment method.

Please allow 5-7 days for the refund to appear in your account, depending on your payment provider.

Original shipping charges are inclusive.

Exchanges

If you would like to exchange an eligible item, please contact us before returning it.

Exchanges are subject to availability. If the requested replacement is unavailable, we may instead process a refund in accordance with our returns policy.

Damaged Or Incorrect Items

Your jewellery should arrive in perfect condition.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

Please include your order number and photographs showing the issue. We will review the situation and work with you to resolve it as quickly as possible.

Lost Or Delayed Deliveries

Once an order has been dispatched, delivery is handled by the selected courier.

If your tracking information indicates that a parcel has been delayed or appears to have been lost, please contact us so that we can assist with the appropriate next steps.

For high-value jewellery, additional delivery requirements may apply, including signature on delivery.

International Orders

International customers may be responsible for customs duties, VAT, import taxes or other charges imposed by their destination country.

These charges vary by country and are outside JARREAUX's control.

We recommend checking the applicable import requirements in your country before placing an international order.

Jewellery Care

Fine jewellery deserves thoughtful care.

To preserve the beauty of your JARREAUX piece, avoid exposing jewellery unnecessarily to harsh chemicals, perfumes, cosmetics, excessive heat or physical impact.

When not being worn, store your jewellery safely in its original packaging or another suitable jewellery box.

For specific care recommendations, please refer to the care information supplied with your piece.