The JARREAUX Guarantee

A promise of enduring beauty.

Fine jewellery is made to become part of your story.

At JARREAUX, we believe that every piece deserves thoughtful craftsmanship, careful attention and lasting care. Our lab-grown diamond jewellery is designed to celebrate the moments you treasure today and the memories you carry forward.

Our commitment extends beyond your purchase. With our 12-month Jewellery Guarantee and considered aftercare, we aim to give you confidence in every JARREAUX creation.

Our 12-Month Jewellery Guarantee

Created with care. Supported with confidence.

Every JARREAUX piece is selected or created with attention to design, materials and craftsmanship.

Our 12-month Jewellery Guarantee provides additional protection against eligible manufacturing defects and workmanship issues, subject to the terms outlined below.

The guarantee begins on the date of purchase and applies to eligible JARREAUX jewellery purchased directly from JARREAUX.

This guarantee is provided in addition to your statutory consumer rights and does not affect those rights.

What Our Guarantee Covers

Our 12-month Jewellery Guarantee covers eligible manufacturing defects and workmanship issues that arise during the guarantee period.

Subject to assessment, covered issues may include:

Manufacturing defects in the jewellery setting or construction.
Defects in workmanship present when the jewellery was supplied.
Certain component or finishing defects attributable to manufacturing.

If you believe your jewellery has a covered defect, please contact our customer care team. We will assess the issue and advise you on the appropriate next steps.

Where a defect is confirmed as covered by this guarantee, we will seek to provide an appropriate remedy, which may include repair or replacement, subject to availability and applicable consumer law.

Diamond Quality & Authenticity

Every stone deserves accurate representation.

JARREAUX is built around lab-grown diamonds, selected for their beauty and incorporated into our jewellery designs.

Where a product is described as containing a lab-grown diamond, that description will accurately identify the material offered.

Lab-grown diamonds are diamonds created through technological processes rather than extracted from the earth. They are distinct from moissanite and other diamond simulants.

Where an independent grading report or certificate is supplied with a product, the relevant details will be included in the product information or accompanying documentation.

What Our Guarantee Does Not Cover

Our voluntary guarantee does not ordinarily cover damage or issues resulting from:

Accidental damage, impact or misuse.
Normal wear and tear.
Exposure to chemicals, harsh cleaning products or inappropriate care.
Failure to follow recommended care instructions.
Repairs, alterations or resizing performed by an unauthorised third party.
Loss or theft of jewellery.

These exclusions do not remove or restrict your statutory consumer rights.

Caring for Your JARREAUX Jewellery

Made to be treasured. Cared for with intention.

With the right care, your jewellery can continue to look beautiful for years to come.

Remove jewellery before activities that may cause damage.

We recommend removing your jewellery before swimming, bathing, exercising, sleeping or engaging in activities involving impact or harsh chemicals.

Protect your jewellery from chemicals.

Perfume, cosmetics and cleaning products may affect certain metals, finishes or settings.

Store each piece carefully.

Keep jewellery in a clean, dry place, ideally in its JARREAUX packaging or a suitable jewellery box.

Treat diamond settings with care.

If you notice a loose stone, damaged setting or other concern, stop wearing the piece and contact us.

Repairs & Aftercare

Your relationship with JARREAUX does not end when your order arrives.

If your jewellery requires attention, our customer care team will guide you through the next steps.

Depending on the nature of the issue, we may request photographs, proof of purchase or an assessment by a qualified jeweller or workshop.

Where an issue is covered by our voluntary guarantee, we will explain the available remedy.

For issues outside the guarantee, we will advise whether a repair or other service may be available and explain any applicable costs before chargeable work is undertaken.

Please do not send jewellery for repair without receiving instructions from our team.

How to Make a Guarantee Claim

If you believe your jewellery has a manufacturing defect or workmanship issue, please contact us with:

Your order number or proof of purchase.
A description of the issue.
Clear photographs of the jewellery, where possible.
Details of when you first noticed the issue.

Contact our customer care team:

Email: care@jarreaux.com

Subject: JARREAUX Guarantee Enquiry

Our team will review your enquiry and advise you on the assessment process.

Your Statutory Consumer Rights

Our 12-month Jewellery Guarantee is offered in addition to your statutory consumer rights.

Under applicable UK consumer law, goods must meet relevant legal requirements, including being as described, of satisfactory quality and fit for purpose.

If your jewellery does not meet these requirements, you may have legal rights to a repair, replacement, refund or another remedy, depending on the circumstances.

The expiry of our voluntary guarantee does not remove statutory rights that apply to your purchase.